Business Structure

Little Luminaries (LL) operates as a subsidiary brand under the legal trading entity of Inspire Her Quest (IHQ). As part of the IHQ family, LL upholds the same commitment to quality, integrity, and customer service. All transactions, policies, and legal agreements for LL are governed by Inspire Her Quest’s registered business framework.

Little Luminaries (LL) & Inspire Her Quest (IHQ) Terms and Conditions

Website Terms

Liability

By placing an online order with Little Luminaries (LL) or Inspire Her Quest (IHQ), you agree that we may collect, store, and process your data for the purpose of fulfilling your order. If you opt-in on your order form, we may use your contact details to send information about other products and services we believe may interest you. You can opt out at any time by indicating your preference on your order form or by contacting us directly.

You have the right to request access to the personal data we hold about you. We may charge an administrative fee for processing such requests. If any of your data is incorrect, we will correct it upon receiving your written request. Please refer to our Privacy Policy for further details.

While we strive for accuracy in the information provided on our websites, LL and IHQ are not responsible for any errors, omissions, or damages resulting from reliance on website content.

External Links

Our websites may include links to third-party websites for your convenience. LL and IHQ do not endorse, control, or take responsibility for the accuracy, business practices, content, or conduct of these external sites.

Copyright

All website content, including text, images, layout, and logos, is the property of Little Luminaries and Inspire Her Quest and is protected by copyright laws. No part of these websites may be copied, reproduced, or distributed without prior written permission.

Privacy Policy

1. Collection of Personal Information

1.1 Types of Information Collected

LL and IHQ collect personal information necessary for providing our products and services. This may include:

Name, postal address, contact number(s), and email address
Product and service preferences
Payment details for purchases and cancellations
Records of past purchases or service inquiries
Details of prizes won in competitions
Other information provided by you voluntarily

Where permitted by law, customers may interact with us anonymously or using a pseudonym.

1.2 Cookies

Our websites use cookies to enhance user experience. Cookies may collect personal data, which we treat with the same privacy protections as other collected information. You can adjust your browser settings to disable cookies, but doing so may impact website functionality.

2. Use and Disclosure of Personal Information

2.1 Purpose of Data Collection

LL and IHQ collect personal information to:

Contact you about our brands, products, and promotions
Process transactions and verify identity
Provide services and respond to inquiries
Conduct customer research and manage competitions

We will not use or disclose personal information for purposes other than those specified.

2.2 Third-Party Access

LL and IHQ do not sell or rent personal data. However, we may share information with:

Service providers (e.g., mailing houses, marketing agencies)
Credit reference agencies or financial institutions
Government or regulatory authorities as required by law

You will be notified in advance before your data is transferred to third parties.

2.3 Third-Party Websites

Links to external websites are provided for convenience. We recommend reviewing their privacy policies, as we are not responsible for third-party content or practices.

3. Data Accuracy and Security

LL and IHQ take reasonable steps to maintain the accuracy and security of personal data. You can update your information by contacting us.

We implement security measures to protect data from unauthorised access, loss, or misuse. Payment details are only stored for transaction processing and are securely deleted afterward.

4. Marketing Communications

We comply with permission-based marketing regulations. If you consent, we may send you promotional materials. You can opt out anytime by contacting us or using the unsubscribe feature in our emails.

5. Competitions and Promotions

Personal data collected for promotions may be used for:

Prize fulfilment and record-keeping
Publication of winner details where applicable

6. Accessing and Correcting Your Information

You can request access to the personal data we hold about you by submitting a written request. We may refuse access in certain cases as permitted by law. You may also request corrections to inaccurate data.

7. Complaints and Contact Information

If you have concerns about how we handle your personal data or believe there has been a breach of privacy laws, you may contact us through our website.

For more information about privacy laws, visit Office of the Australian Information Commissioner.

LL and IHQ reserve the right to update this Privacy Policy at any time, with changes posted on our websites.